If a tenant is consistently late on rent, what should a property manager do?

When dealing with a tenant who is consistently late on rent, the most effective and professional approach is to document the occurrences and communicate with the tenant to find a resolution. This method allows the property manager to maintain a positive relationship with the tenant while addressing the issue directly.

By documenting late payments, the property manager creates a clear record of the situation, which can be helpful if further action is needed in the future. Open communication with the tenant provides an opportunity to understand any underlying issues they may be facing, such as financial difficulties or misunderstandings regarding payment schedules. This proactive approach can potentially lead to a mutually agreeable solution, such as a revised payment plan or temporary accommodations, ultimately benefiting both parties.

Engaging with the tenant instead of resorting to harsh measures like immediate eviction enables the property manager to demonstrate professionalism and empathy, which can foster tenant retention and reduce turnover. Clear communication can also help clarify any lease provisions related to late payments, ensuring that both parties have the same understanding.